ChatGPT becomes new Microsoft’s flagship feature

Writer Samira Joineau
microsoft openai chatgpt

Microsoft is willing to innovate and stand out from competitors with the introduction of AI-powered capabilities across its consumer and enterprise products. This is all made possible thanks to its partnership with OpenAI, and the integration of ChatGPT within Microsoft products, including Microsoft Teams Premium. 

Through the extension of its partnership with OpenAI, Microsoft announced new products and features which incorporate OpenAI’s solution, ChatGPT. Last week, the tech giant launched Microsoft Teams Premium, an “all-in-one collaborative experience Microsoft Teams”. The latter aims to offer the latest technologies, and this includes Large Language Models powered by OpenAI’s GPT-3.5. Thanks to this, meetings are to be more intelligent, personalized, and protected. 

“We’ve heard from many organizations about the need to customize their meetings to provide a best-in-class experience during client calls or create an engaging and inclusive environment within the company.” – Nicole Herskowitz, Vice President (Microsoft Teams)

Available at 7$/month, this new product provides intelligent recap, as part of its new features. To give an overview, Teams Premium makes it possible to generate for instance meeting notes, recommended tasks or personalized highlights. If you record a meeting, you can benefit from AI-generated chapters or insert your own timeline markers. This demonstrates that AI-powered products can represent an efficient solution for companies to optimize their productivity and workflow. 

“We are committed to creating responsible AI by design. Our work is guided by a core set of principles: fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability.” – Lori Lamkin, Corporate Vice President (Dynamics 365 Customer Experience Platform)

Besides, Microsoft also plans on adding both Azure OpenAI and GPT within its Viva Sales application. The latter is dedicated to salespeople, so they can better communicate with their prospects and customers. As the application was already equipped with Conversation intelligence capabilities, GPT features come to reinforce the automatic generation of call summary, calculation of conversational key performance indicators (KPIs), auto-suggested email content, among other options. 

Microsoft wishes to even go further with ChatGPT, as it intends to include it within its search engine Bing. Overall — these case studies, relating to the use of AI-powered integrations, attest that natural language technology can prove useful and reliable. This appears promising for business optimization and efficiency.